Official of Customer Service

hello guys.. what an incredible experience i got today. Today is the 1st day as a Customer Service Representative bcoz today i officially handling+answering call from customer.I manage to answer 20 call today and i think most of them are FATAL.. aha.. maybe i'm giving out wrong information or the process was incomplete but i thankful that the floor support/trainer were around to help us in handling difficul customers as well as handling various type of issues. Well, at semua house some of the system used was down and it's really crucial in solving customer's problem and most of them (DSL Stable), i personally having difficult time in solving their cases because of this system unavailability. Thank god i manage to survive today's challenge and able to give my full committment in solving the customer;s case.
Okay la... i guess that all for today.. really great experience i got today... hopefully tomorow would be better as my working time is (11.30am-9pm). huhu.. bye guys

Below are some of common things that all streamyx user should noe..

DSL Light blinking/Off - no synchronization with TM Server/probably because of line
DSL light Stable - Synchronization from modem to TM server. IF still can't connect to internet. Probably because of CPE(customer Premise Equipment)

For all my classmate..W166.. enjoy and have fun.. gud luck~

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4.30 am Monday Morning

Well.. it's already 4.30 am monday morning (22/2/2010)..today need to go to work at 7a.m.. still can't sleep till now.. dunno y..maybe i slept a lot yesterday evening..hopefully i'll be able to stay up till 7..today my flue da okay sket.. ate 4 panadol + 1 cool fever..ahah..okay la..dunno what else to say.. here pic from picnic@batangkali wif my classmate(vads166)

Ieja,Shahrul Johan , Rashidi , Shah Irwan , Rosezita , B Momo Epul , Puteri Sarah , Farhana , Lynnda , Dalila Azli , Farha

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Be part of something BIG?

Well... Maybank or streamyx?... both of the company have their own name in their field.. maybank in banking while streamyx in internet provider.. but one thing that similar about them is the job that they provide for me.. customer service a.k.a call center...huhu.. thats the only job which easy for me as graduate in malaysia other than SALES.... huahuaha.. but of course.. as long i have a good job..HALAL.. anything can be... i have the strength..the attitude.. eventhough it is not related... but somehow i feel it would enhance me as suitable employee in the future.. well.. the story of streamyx started when Nadia from Career Xcell called me.... she offered me the position of customer service in streamyx project but i need to go for interview with VADS... lots of company involved in recruiting for streamyx since it has outsourced it's recruitment to VADS malaysia..well for career xcell is just the agency which provides suitable candidates to VADS.. after went through several step of recruitment, i was selected to be one of the next customer service agent for streamyx which handles technical@troubleshooting...The day of the interview went well as i got the job~~~...Well.. after the interview session with VADS, i got another called from Talent Lab.. one of well-known recruiting firm in Malaysia..The person in-charge is Ross..at first i thought it was a girl but the name is for a guy.. HAHA....Today(9-12-09), i went to their firm in Bangsar... it situated in 62-2,Jalan Telawi, Bangsar Baru.. The firm is a bit small but quite systematic with lots of small room for briefing@interview.... The job that was offered to me is call-center for Maybank which is in S.Alam.. the salary package is okay... as the transportation will be arranged by them from masjid jamek...Yet to confirm the position , i need to go trough the interview with Maybank itself on 17-09-2009.. huhu.. hopefully i get the job there.. cos i think it is more reliable/easy than streamyx... but nevertheless.. i'll go for my training with streamyx this monday......and then go for maybank interview later on..........Okay la ...enough story for today.. see you all later.....some of the links that might as well be useful to you :

Talent Lab : http://www.talent-lab.com/

CareerXcell : http://www.careerxcell.com/

VADS : http://www.vads.com.my/main.html

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I wonder...

Hello guys.. here i am..start writing again in my blog..it's been a long time since my last post on oct.. it was 2 month ago.. hoho.. ya.. kinda of lazy to write.. and my health is not in really good condition to stay up late and bloggin'.. well.. whut else i need to say.. huhu.. for the past few weeks, i'm officially a job hunter.. applied hundreds of jobs, went through various interviews, none of them called.. it sucks.. wasting lots of time and money.. but even so.. i've learned various skills on interviewing.. ahaha.. the only job that need me is customer service.. Astro..Streamyx... but eventhough the job is not related to my field (mechanical engineering), i guess i'll give a shot and try my best..as long as rezeki yg halal... Gain some experience and learn as much as possible.. hopefully the economy will be okay in 2010 and more jobs opportunity.... I guess that is it foryes today.. see you all again when i see you...p/s : please take care ur health..ur never expect whuts going to happen.. have a healthy life.

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kad mesra ilang

kad mesra oh kad mesra!!

adus.. awal2 pagi td da bgn..kejadian ari ni.. kad mesra my gf ilang.. adess..sian da lame die duk kumpul point.. bersalah lak rasa.. seingat aku ade je dlm kete.. tp 2-3 hari yg lepas misplaced tah kat mane.. not in my memory..so xleh nk cari kat ne..abes selongkar kete,beg sume.. last2 aku amik solution call mesralink je.. (130022888)..
tut..tut.. ade bro tuh angkat..

bro : "ye, boleh sy bantu"
aku : " emm..sy nk tanye sket, camne kalo kad mesra ilang..tp da byk point dlm tuh..bleh transfer ke?"
bro : " erm..boleh"
aku : " tp sy x igt no kad.. no ic bleh ke?"
bro : " ok..bg no ic.."
aku : " 8*****-10-5*** " roshida
bro : " ow.. roshida ye" . ok,sy akan block kad lame nih..boleh pergi kaunter register for new kad..and then, telepon kami bgtau no kad baru n ckp nk buat point transfer..
aku " "ok..tq"

huhu, senang je rupanya... seb bek bleh trace tru ic.. tp x silap aku ade charge die.. around 150 point for new kad...hu..yg tuh xleh nk watpe.. kene isi minyak kete RM150 la kot br leh ganti blk :)

Simpan kad mesra elok.. kang x pasal kene caj replacement kad + jgn lupa register online kad!

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failed

Die! Die!

huhuhu..pnat edit.. ade gak slack.. cuber tgk kat atas ade lambang --> .. xtau nk edit kat ne...ades...

try and error but fail badly...

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